Terms of Service

Please read these terms and conditions carefully before using our service.

1. Introduction

Welcome to FoodEats! These Terms of Service ("Terms") govern your use of our food delivery platform, mobile application, and website (collectively, the "Service") operated by FoodEats ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Acceptance of Terms

By creating an account, placing an order, or using our Service in any way, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

3. Use of Service

You may use our Service to:

  • Browse and order food from partner restaurants
  • Track your orders in real-time
  • Manage your account and preferences
  • Access customer support

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, or impair the Service.

4. Account Registration

To use certain features of our Service, you must register for an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information
  • Keep your password secure and confidential
  • Accept responsibility for all activities under your account

5. Orders and Payments

When you place an order through our Service:

  • You agree to pay all charges associated with your order
  • Prices may vary and are subject to change without notice
  • Delivery fees and taxes may apply
  • Payment is due at the time of order placement
  • We accept various payment methods as displayed during checkout

6. Cancellation and Refunds

You may cancel your order within 5 minutes of placement. Refunds are processed according to our Refund Policy:

  • Full refund for orders cancelled within 5 minutes
  • Partial refund for orders cancelled after 5 minutes but before preparation
  • No refund for orders already prepared or in transit
  • Refunds are processed within 5-7 business days

7. Limitation of Liability

To the maximum extent permitted by law, FoodEats shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

9. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

10. Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@foodeats.com

Phone: +91 98765 43210

Address: 123 Tech Park, Sector 5, New Delhi, 110001, India

Effective Date: January 1, 2024
Last Updated: January 1, 2024