Return & Refund Policy

We want you to be completely satisfied with your order. Here's our comprehensive refund and return policy.

Overview

At FoodEats, we strive to provide the best food delivery experience. If you're not satisfied with your order, we're here to help make it right. This policy outlines the circumstances under which refunds may be issued and the process for requesting them.

Refund Eligibility

You may be eligible for a refund in the following circumstances:

  • Order cancelled within 5 minutes of placement
  • Wrong items delivered due to our error
  • Food quality issues (cold, spoiled, or incorrect preparation)
  • Significant delay in delivery (over 45 minutes from estimated time)
  • Restaurant cancellation after order confirmation
  • Technical issues preventing order completion

Refund Timeline

5 min
Order Cancellation Window
24 hrs
Refund Request Window
5-7 days
Refund Processing Time

How to Request a Refund

Step 1: Contact Support

Reach out to our customer support team within 24 hours of your order delivery through:

  • In-app support chat
  • Email: support@foodeats.com
  • Phone: +91 98765 43210

Step 2: Provide Details

Please provide the following information:

  • Order number
  • Reason for refund request
  • Photos (if applicable for quality issues)
  • Preferred refund method

Step 3: Review and Processing

Our team will review your request and process the refund if eligible. You'll receive confirmation via email and SMS.

Refund Methods

Original Payment Method

Refunds will be processed to the same payment method used for the original order.

FoodEats Wallet

You can choose to receive the refund as FoodEats wallet credit for faster processing.

Non-Refundable Items

The following items are generally not eligible for refunds:

  • Orders cancelled after 5 minutes of placement
  • Orders already prepared or in transit
  • Personal taste preferences (too spicy, not liked, etc.)
  • Orders delivered to incorrect address provided by customer
  • Refund requests made after 24 hours of delivery
  • Promotional or discounted items (unless specified otherwise)

Special Circumstances

Restaurant Issues

If a restaurant cancels your order after confirmation, you'll receive a full refund automatically.

Quality Issues

For food quality problems, we may offer a partial or full refund depending on the severity of the issue.

Delivery Delays

For significant delays, we may offer compensation in the form of credits or partial refunds.

Need Help?

If you have any questions about our refund policy or need assistance with a refund request, please contact us:

Customer Support

Email: support@foodeats.com

Phone: +91 98765 43210

Hours: 24/7

Refund Department

Email: refunds@foodeats.com

Phone: +91 87654 32109

Hours: Mon-Fri, 9 AM - 6 PM

Effective Date: January 1, 2024
Last Updated: January 1, 2024
Policy Version: 2.0

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.